Privacy Policy

When you apply for coaching, complete a Breakthrough Diagnostic, or submit a check-in, we collect: • Name, email address and phone number • Occupation, business and role information • Your coaching goals, challenges and assessment answers • Life-area self-assessment scores (balance wheel) • Check-in responses, Big 3 actions, progress and KPI data • Session notes and scheduling details We only collect the information needed to provide coaching and to contact you.

Some self-assessment scores (such as health & energy and relationships) may reveal information about your health. This is special-category data under Article 9 of the UK GDPR. We process it only with your explicit consent, given through the checkbox on the relevant form, and only for the purpose of providing coaching.

We process your data on the following legal bases: • Consent — when you complete a form and check the consent box • Contract — when you become a coaching client and we deliver sessions • Legitimate interest — to respond to your enquiries and follow up about coaching You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

We use your data to: • Deliver and personalise your coaching • Schedule sessions (including Google Calendar integration for bookings) • Track your progress, Big 3 actions and KPIs over time • Send session reminders and coaching communications • Review and improve our coaching programme We do not use your data for automated decision-making or profiling.

Your data is shared only with your coach and, where needed to deliver the service, with: • Google Calendar — for scheduling coaching sessions • The secure hosting platform that stores the application and its database We never sell your personal data. Service providers act as processors and are bound to protect your data.

We keep your personal data for the duration of your coaching engagement and for a reasonable period afterwards to support your ongoing progress and our records. You can request earlier deletion at any time (see Your Rights below).

Your data is stored on a secured platform with authentication and encryption in transit. Access to client records is restricted to the coach (administrator). We apply row-level security so that personal records are not openly accessible. Despite our efforts, no system can be guaranteed 100% secure, and you provide your data with that understanding.

• Access — request a copy of your data
• Rectification — correct inaccurate data
• Erasure — request deletion ("right to be forgotten")
• Restriction — limit how we use your data
• Portability — receive your data in a structured format
• Objection — object to processing
• Withdraw consent — at any time